FAQ’s and support

Delivery & Returns

FAQ's

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To find out if you baby monitor is compatible with our baby monitor holder (the Flexi Holder), please visit our page showing all the supported baby monitor models here.

Delivery & Returns

Delivery

How Much is Delivery?

Currently our delivery charges are FREE for tracked 2nd class delivery via Royal Mail, within the UK. Different delivery charges will apply for delivery outside of the UK. 

 

How much time will it take to receive my order?

You will receive notification once the product has been dispatched and sent via 2nd class Royal Mail delivery.

For in stock items, we aim to process your order within 48 hours of receipt (Monday to Saturday), and Royal Mail 2nd class postage aims to deliver within 2-3 days (including Saturdays).

Please note that circumstances affecting the carrier like weather, special events, bank holidays or various incidents may delay delivery, and unfortunately this is out of our control.

 

We now ship Worldwide!

We now offer an international trackable shipping service. Please allow between 5 – 10 working days after dispatch for your order to be delivered. Tracking details for your order will be emailed to you on dispatch.

Returns

Returns can be made within the first 30 days of purchase, providing the product is returned in its original condition, unused, and in the original packaging. In accordance with this policy, we will exchange it or offer a refund of the purchase price paid (excluding any delivery charges). We do stress that you read the safety instructions and follow guidelines to ensure correct use, prior to making a returns request. Incorrect use of the holder may result in your return request being refused.

Returns costs are to be paid by the customer, using a trackable service back to the seller. Please contact us via email (hello@babymonitorholder.co.uk) or the online enquiry form (at the bottom of the page) requesting returns information. Once your return is received and passes inspection, then please allow 5-7 working days for your refund to show.

If returns are made after the 30 day period, or if a return is made without proper packaging then the seller retains the right to either refuse delivery of such return or charge you a restocking fee. The time to credit your account may vary, depending on processing time.

Frequently asked questions

Will The Flexi Holder Hold My Video Monitor?

YES, the Flexi Holder will hold almost all video monitor’s on the market providing it can sit on our shelf. The shelf dimensions are as follows: approx 120mm WIDE (Left to Right at the front), approx 70mm WIDE (Left to Right at the back), approx 105mm DEEP (Front to Back). Our shelf is a triangle shaped shelf, with slots for velcro straps for security of the camera.

How Do You Put The Flexi Holder Together?
Its very simple, it comes 90% pre-assembled. All you need to do is screw the shelf to the hose, add on some velcro dots/strips to securely hold the monitor and away you go. No special tools are required, nor any drilling to walls.
Where Can I Put The Flexi Holder In My Room?
Most places with a flat area width of under 20mm are suitable for the clamp to grip on to, as the Flexi Holder clamp can open up to 20mm. Good locations are window ledges, chairs, shelves, tables.
How Difficult Is It To Bend The Flexible Hose?
Its relatively easy to bend and flex into the desirable position. Please refer to the safety manual included for best flexing positions. We strongly advise to bend the Flexi Holder by holding onto the hose to flex into position, and NOT by holding the shelf to angle. This will prevent the shelf from breaking off.
How Big Is The Shelf?
The shelf is a similar to a triangle shape, so its approximately 130mm wide (left to right) and approximately 130mm deep (front to back)
Can The Flexi Holder Be Used For Other Purposes?
Within reason, the Flexi Holder can be used to hold almost anything (subject to size & weight of course). As long as it fits on the shelf, you have clamped correctly, and the hose if appropriately angled, then small items can be placed on it in place of the video monitor
Would This Stand Hold The Angelcare AC1100 Camera?
The camera unit for the Angelcare AC1100 is quite tall and thin, therefore the so the velcro straps may not be suitable to secure it, however but the velcro pad included can be stuck on the base instead. Alternatively, you may wish to purchase a bolt from a hardware store that can screw to both the base of the camera and the Flexi Holder shelf. This is a very secure method. Unfortunately, as there are many brands of baby monitors, with each camera having a different size thread for the bolt, we’re unable to supply a universal bolt that would fit all cameras.
What Is the Length Of The Hose?
The hose length is approximately 60cm.
Where Do the Wires Go?
When in use, the Flexi Holder and your baby video camera will need to be positioned near a plug point, unless you’re using batteries, in which case it shouldn’t matter as there should be no cables. Loose wires (and the Flexi Holder) in any case should be kept away from children’s reach at all times. There is a hook and loop at the back of the shelf which you can loop excess/loose cables.
Will It Work With The Angelcare AC1320 Video Monitor?
The camera unit for the Angelcare AC1320 video monitor is quite tall and thin, therefore the so the velcro straps may not be suitable to secure it, however but the velcro pad included can be stuck on the base instead. Alternatively, you may wish to purchase a bolt from a hardware store that can screw to both the base of the camera and the Flexi Holder shelf. This is a very secure method. Unfortunately, as there are many brands of baby monitors, with each camera having a different size thread for the bolt, we’re unable to supply a universal bolt that would fit all cameras
Would It Hold The Angelcare Video Monitor AC517?
The camera unit for the Angelcare AC517 video monitor is quite tall and thin, therefore the so the velcro straps may not be suitable to secure it, however but the velcro pad included can be stuck on the base instead. Alternatively, you may wish to purchase a bolt from a hardware store that can screw to both the base of the camera and the Flexi Holder shelf. This is a very secure method. Unfortunately, as there are many brands of baby monitors, with each camera having a different size thread for the bolt, we’re unable to supply a universal bolt that would fit all cameras
Does It Hold The Luvion Video Monitor?
Yes it can. We also provide a velcro coin and straps so you can use this for extra safety too.
Does It Hold A Samsung SEW-3041 Video Monitor?
Yes it can. We also provide a velcro coin and straps so you can use this for extra safety too.
My Baby Monitor Has A Screw Hole On The Bottom To Attach It To The Flexi Shelf. Can I Buy A Screw?

Unfortunately, as there are many brands of baby monitors, with each camera having a different size thread for the bolt, we’re unable to supply a universal bolt that would fit all cameras. If you go to your nearest hardware store they should have a suitable bolt. This method is a very secure way to attach the camera to the holder.

Would This Stand Hold The BT6000 Video Monitor?
Yes it can. The monitor can be held in place with straps that are built to fit into the stand to make it secure.
Is This A Holder For My Motorola Video Monitor?
Yes it can hold all Motorola video monitors. The camera can be held in place with straps that are built to fit into the Flexi Holder shelf to make it secure.

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